Jetbaj Privacy Policy – How Your Information Is Protected

Jetbaj (https://jetbaj.xyz) is one of Bangladesh's most trusted online gaming and Sports Betting platforms. We take our users' privacy seriously. This Privacy Policy applies to all Jetbaj services, mobile applications, and websites.

We believe transparency is the best protection. That is why this policy is written in plain, straightforward language — explaining what data is collected, why, where it goes, and what your rights are, without complex legal jargon. Jetbaj's Privacy Policy is built to meet international data protection standards.

This policy may be updated from time to time. For significant changes, you will be notified by email or in-app notification. You can check the "Last Updated" date at the top of the page to see when the policy was last revised.

Jetbaj only collects information that is necessary. Collecting excessive or unnecessary data goes against our policy. See the table below for details:

Jetbaj uses your information only for specific, defined purposes. We never sell your data to third parties or use it for advertising without your consent.

• To create and manage accounts and ensure secure login.
• To process all financial transactions, including deposits and withdrawals.
• To verify identity through KYC and prevent fraud.
• To send you game suggestions and promotional offers tailored to your preferences.
• To provide customer support and resolve complaints quickly.
• To identify technical issues on the platform and improve service quality.
• To meet legal obligations and report to regulatory authorities.
• To ensure anti-money laundering compliance and responsible gaming.

Jetbaj never sells your personal information. However, limited data may be shared with trusted partners to deliver our services. All such partnerships are governed by strict confidentiality agreements.

• Payment Processors: With bKash, Nagad, Rocket, and banking partners solely to complete transactions.
• KYC Service Providers: With accredited verification agencies for identity verification.
• Game Software Providers: Only the session data necessary to run the game.
• Law Enforcement Agencies: In the case of a court order or legal obligation.
• Security Partners: With specialist agencies to prevent fraud and cyber attacks.

Jetbaj protects your data using industry-leading technology. Our security operates across multiple layers, so your information stays safe even if one layer is compromised.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional security layer when logging into your account.
• Data Encryption: All stored sensitive data is encrypted with AES-256.
• Firewall & DDoS Protection: To protect our servers from external attacks.
• Regular Security Audits: Regularly audited by independent cybersecurity experts.
• Staff Training: All staff receive regular training on data protection practices.

Jetbaj uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser. Below is a breakdown of the types of cookies we use:

You can delete or disable cookies at any time through your browser settings. Note that disabling certain essential cookies may affect the functionality of some features on the site.

As a Jetbaj user, you have full control over your own data. We respect these rights and aim to fulfill any request within 7 business days.

Jetbaj does not retain data longer than necessary. Retention periods are determined by legal obligations and business requirements.

• Account Information: For the duration the account is active and up to 5 years after closure.
• Financial Transaction Records: Retained for up to 7 years as required by law.
• KYC Documents: Up to 3 years after account closure.
• Game & Betting History: For the duration the account is active and 2 years after closure.
• Cookies & Log Files: Typically 90 days to 1 year.

Jetbaj strictly does not provide services to anyone under 18. We do not collect or store data from minors. Age verification is required at registration, and additional ID may be requested in suspicious cases.

If we become aware that a minor has created an account, that account will be immediately closed and all stored data will be securely deleted. Parents or guardians who notice anything suspicious are welcome to contact us.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch with us. Our data protection team is always ready to assist you.

All requests are typically processed within 7 business days. Complex cases may take up to 30 days, and you will be notified in advance if that applies.